Also, when driving through the bay to have washed they now use the brush on the sides of the car instead of hand washing. Never see new manager out making sure job is done to customers satisfaction and have never seen him helping. Now when you go half the employees are standing around talking or on the phone while the others try to clean all the cars. When I first started going manager was out making sure everything was done and helped most of the time. A great job was done before the change in management. Have been going here at least once a week for over a year. If I had the time on these occasions to clean my own truck, I wouldnt have paid them to do it. I dont know how the wheels could go through the pressure washing prep, HAND washing, and wipe-off/detailing stage and STILL look so terrible!At the end of the day, I paid to have the truck, tires, and wheels cleaned by them. The one where the wheel looks considerably cleaner is the one I did myself in about 20 seconds, and I did that after the detail guy had already poked around on it twice. All of these are taken after the wash was done. Add the fact that the employees were literally cussing at each other in front of customers, and its just a terribly unprofessional experience.Youll see three pics of my wheels. While Im not unsympathetic to these things, its not the fault of the customer that the people who are supposed to do the work are just generally awful at it. The last two times, I brought it to the attention of the manager on duty (a different person each time), and the last time (today) the manager blamed it on being busy and not having enough help. Considering the location in West Knoxville is still solid, Im betting its a mixture of the management and poor quality of employees at this store.The last three trips there, I wound up having to wipe off about 75% of the truck the first time and 100% of it the last two times. I dont know if the ownership and/or management has changed or if the general caliber of the workers they have has declined sharply, but its not at all what it used to be. This place used to be very solid and consistent. I will not be back and I will not make small talk with the employees again. I also pray I didn’t get anyone in trouble. I can’t not believe he would speak to me this way or that it is company policy for this to happen. It’s a good group of people here but that manager- I wish I had gotten his name- had ruined my day. I am literally just an awkward person and I didn’t know what else to talk about. He made me feel terrible and I will not use this service again or recommend it to anyone. I was not trying to steal any one from anything. I was flabbergasted as I have never been spoke to like that, especially at a business. One employee came with me to look at my car, the manager approached us and literally chewed me out accusing me of trying to steal his employees. I simply told the staff there we are hiring and if they knew anyone to send them our way. I may have been in the wrong but our business is also looking for employees. The young guys and girls are fantastic and do a great job. I went and got my car cleaned and detailed today, 5/20/21, 3:00pm roughly.
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